We are seeking a Business Analyst/Functional Consultant to join our offshore development centre in Kolkata in this challenging and demanding role which includes ongoing training on cutting edge Microsoft Dynamics technologies.

The successful candidate will have total responsibility for all areas of implementation and configuration, from analysis and design, through to build and testing. Key to the success of this role, will be your extensive collaboration and liaison with Clients and client teams to define, build and deliver performance management solutions across a wide range of industries.

The role is both demanding and influential and the ideal candidate will be able to demonstrate:

A strong financial background; an appropriate qualification would be an advantage

This is an excellent opportunity for the ideal candidate to further a successful career within the dynamic and specialist market of Microsoft Business Solutions. Our infrastructure is designed to support this challenging and satisfying role through mentoring and extensive training and development. Continuous career development is encouraged in this 'work hard, play hard' culture. Furthermore, we offer a highly competitive salary package and incentive plan.

Essential Skills - Minimum of 2 years experience in the Help Desk and in depth knowledge of Windows Servers 2000/3 and XP, and Active Directory, MS/SQL, call logging systems, TCP/IP, Backup Exe, Veritus, Patch Management.

You will have to provide outstanding customer service with a solid knowledge of IT systems and you will be the first point of contact for internal customers experiencing IT problems. You will be dealing with customer enquiries, and provide a high level of customer service to the users globally, on a variety of application and hardware issues.

You will identify, research and resolve technical problems and communicate with the end users various business units to learn what their challenges and needs are for more proactive support.

You will respond to alerts, telephone calls, and Problem Report assignments, email and direct contact for technical support. You will act in accordance with various corporate and IT policies and procedures.

You will monitor servers and back-ups. Remote server support and desktop support are strong requirements for the role. You will provide remote hardware support that includes Dell and HP Servers, desktops, laptops and printers and telephony and Blackberry mobile devices.

Issues and/or requests are reported to the GSC via phone or in the form of a Problem Report submitted from our intranet portal where the GSC team is responsible for assessing, troubleshooting, communicating, assigning, resolving or when necessary escalating to another IT Support team via phone, call center application and/or direct contact, for not only the UK office, but also various offices throughout the world.

As a Global Support Center representative, you will be part of a professional, highly visible, fast paced, motivated, responsive and proactive world wide team that is focused on providing a high level of customer service to the employees. You must be able to organize and maintain a fluctuating workload and react quickly and professionally in stressful situations. You thrive in a team environment and contribute to team discussions and meetings. You must be self-motivated and able to work without immediate supervision.

Microsoft Solutions Developer - C# .NET, SQL Server, Outlook, Sharepoint, Biztalk. (1 Lead Developer/Architect position)

MS Developer working on Microsoft .NET with strong experience in CRM and full CRM software development life cycle from analysis and requirements gathering through design, installation, customization and implementation.

The ideal candidate is a rounded Microsoft professional with solid experience across .NET development preferably using C#. Microsoft SQL Server including stored procedures, Share Point, Biztalk, Outlook. Good exposure to any CRM application development, and Workflow is desirable.

Candidate will be responsible for providing Voice and E-Mail Technical Help Desk Services support to SSI Group's Internal End Users and External Commercial Account End Users across UK

Work involves troubleshooting technical queries and providing resolution for UK customers. Candidates must be willing to work in shifts and possess strong communication skills.